Privacy policy

Last updated: May 18, 2025

This Privacy Policy describes how Duvergel LLC (hereinafter referred to as the "Site," "we," or "our") collects, uses, and discloses your personal information when you visit or use our services, make a purchase on duvergel.com (hereinafter referred to as the "Site"), or otherwise communicate with us regarding the Site (collectively referred to as the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose information we have collected in accordance with this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, do not use or access any of the Services.

Changes to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or for any other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other measures that may be required by applicable law.

Collection and Use of Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as indicated below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses set forth below, we may use the information we collect to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, those of our users, and others.

Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and how you use our Services. The term "personal information" is used to refer to information that individually identifies or describes you, as well as information that can be related to or associated with you. The following sections describe the specific categories and types of personal information we collect.

Information We Collect Directly From You

Information that you submit directly through our Services may include the following:

• Contact details: includes your name, address, phone number, and email.
• Order information: includes your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information: includes your username, password, security questions, and other information used for account security purposes.
• Customer service information: includes information you choose to include in communications with us, such as when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this data; however, this may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.

Information We Obtain From Third Parties

Lastly, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to prepare your orders and provide the products or services you have requested, thereby fulfilling our contract with you.
• When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or the third parties we work with may automatically collect certain information through online tracking technologies, such as pixels, web beacons, software development kits, external libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the following section, Third-Party Websites and Links.

Use of Your Personal Information

• Provision of services and products. We use your personal information to provide you with the Services and thereby fulfill our contract with you, including processing your payments, preparing orders, sending notifications related to your account, as well as your purchases, returns, exchanges, or other transactions, in order to create, maintain, and manage your account, arrange shipping, facilitate returns or exchanges, and other features and functionalities related to your account. We may also enhance your shopping experience by allowing Shopify to link your account to other Shopify services that you choose to use. In this case, Shopify will process your information as set forth in their Privacy Policy and Consumer Privacy Policy.
• Marketing and advertising. We may use your personal information for promotional and marketing purposes, such as sending promotional, advertising, and marketing communications by email, text message, or mail, as well as displaying advertisements for products or services. This may include using your personal information to better tailor the Services and advertising both on our Site and on other websites.
• Security and fraud prevention. We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you will be responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other details with anyone. If you believe your account has been compromised, please contact us immediately.
• Communications and service improvement. We use your personal information to provide you with customer service and improve our Services. This is in our legitimate interest to be able to respond to you, as well as to provide effective services and maintain our business relationship with you.

Cookies

Like many other websites, our Site also uses cookies. For specific information about the Cookies we use related to the operation of our store with Shopify, please see https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and our Services (including remembering your actions and preferences), as well as to perform reporting and statistics and better understand user interaction with the Services (in our legitimate interest of administering, improving, and optimizing the Services). We may also allow third parties and service providers to use Cookies on our Site to better personalize services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to configure your browser to delete or reject cookies through your browser controls. Please note that deleting or blocking Cookies may negatively impact your user experience and may cause some of the Services, including certain general features and functionalities, to work incorrectly or become unavailable. Additionally, blocking Cookies may not completely prevent sharing information with third parties, such as our advertising partners.

Our website also identifies the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If you notify us of your preference through the GPC signal, we will treat such signal as a valid opt-out request for no sharing/no targeted advertising for the associated browser or device and, if we can associate the device sending the signal with a Shopify account, we will also apply the opt-out request to the account. For more information about the Global Privacy Control, you can visit https://globalprivacycontrol.org/. Apart from the Global Privacy Control, we do not recognize other "Do Not Track (DNT)" signals that may be sent from your web browser or device.

Disclosure of Your Personal Information

In certain circumstances, we may disclose your personal information to third parties for contractual fulfillment purposes, legitimate purposes, or other reasons under this Privacy Policy. Such circumstances may include the following:

• With vendors or other third parties that provide services on our behalf (e.g., IT management, payment processing, data reporting and statistics, customer service, cloud storage, order preparation and shipping).
• With business and marketing partners to display advertising to you and provide you with services. Our business and marketing partners will use your information according to their own privacy notices.
• When you indicate, request, or otherwise consent to the disclosure of certain information to third parties, such as to ship you products or through the use of social media widgets or login integrations with your consent.
• With our affiliates or otherwise within our corporate group, in our legitimate interest of running a successful business.
• In connection with business transactions, such as mergers or bankruptcies, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms of service, and protect or defend the Services, as well as our rights, those of our users, and others.

In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information about users for the purposes described above in "Collection and Use of Your Personal Information" and "Disclosure of Your Personal Information":

Category

Categories of Recipients

- Identifiers such as basic contact details and specific order and account information. - Categories of personal information described in the California Customer Records statute, such as basic contact details and specific order and account information. - Commercial information, such as order data, purchase information, and customer service information. - Internet or other similar network activity, such as usage data. - Geolocation data, such as locations determined by an IP address or other technical measures.

- Vendors and third parties that provide services on our behalf (such as Internet service providers, payment processors, fulfillment partners, customer service partners, and providers of data reporting and statistics). - Business and marketing partners. - Affiliates

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

We have "sold" and "shared" (understanding these terms as defined in applicable law) personal information during the past 12 months for the purpose of participating in advertising and marketing activities as indicated below.

Category of Personal Information	Categories of Recipients
Identifiers such as name, email address, and phone number.	Business and marketing partners.
Commercial information such as records of products or services purchased.	Business and marketing partners.
Usage data.	Business and marketing partners.

Third-Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to unaffiliated sites or those not under our control, you should review their privacy and security policies and other terms and conditions. We do not guarantee or take responsibility for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information found on them. Information you provide on public or semi-public sites, including information you share on external social networking platforms, may also be viewable by other users of the Services and/or users of those external platforms, without limitation as to its use by us or by third parties. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended for use by children, so we do not intentionally collect any personal information from children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us through the contact details provided below to request its deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (understanding these terms as defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, so we cannot guarantee "perfect security." Additionally, the information you send to us may not be secure while in transit. Therefore, we recommend that you do not use insecure channels to communicate sensitive or confidential information.

The retention time of your personal information depends on different factors, such as if we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below with respect to your personal information. However, such rights are not absolute, so they may only apply in certain circumstances, which may allow us to reject your request in certain cases and as permitted by law.

• Right of Access/Knowledge: You may have the right to request access to the personal information we have about you, including details related to the ways we use and share your information.
• Right to Deletion: You may have the right to request the deletion of the personal information we hold about you.
• Right to Correction: You may have the right to request the correction of inaccurate personal information we hold about you.
• Right to Portability: You may have the right to receive a copy of the personal information we hold about you and to request its transfer to a third party, in certain circumstances and with certain exceptions.
• Restriction of Processing: You may have the right to request that we stop or restrict the processing of personal information.
• Revocation of Consent: Whenever we rely on your consent to process your personal information, you may have the right to withdraw such consent.
• Appeal: You may have the right to appeal our decision if we refuse to process your request. To do so, you can respond directly to our denial.
• Communication Preferences Management: We may send you promotional emails, and you can unsubscribe at any time through the unsubscribe option available in the emails we send. If you unsubscribe, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You can exercise any of these rights where indicated on our Site or by contacting us through the contact details provided below.

Please know that exercising any of these rights will not result in any form of discrimination on our part. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting requests from an agent, we will require them to provide proof that you have authorized the agent to act on your behalf. We may also need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaint about how we process your personal information, please contact us through the contact details provided below. If you are not satisfied with the response we have provided to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us through the contact details provided below, or to file your complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country in which you live. Your personal information will also be processed by staff and third-party service providers and partners from such countries.

If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the competent UK authority, as appropriate, unless the data transfer is made to countries that provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you can email us at contact@duvergel.com