Refund policy

Return and Refund Policy

At DUVERGEL, we only accept returns if the product arrives defective, damaged, or incorrect. You have 30 days from the delivery date to report any issues with your order.

For us to evaluate your case, we will request photographic evidence and a clear description of the problem. If the return is approved, we will send you specific instructions and, if applicable, a shipping label for returning the item.

Important: Returns due to customer errors (such as incorrect addresses) or changes of mind are not accepted. Packages returned without prior authorization from our team will not be accepted.

Damages and Issues

Please inspect your order as soon as you receive it. If the item is damaged, defective, or incorrect, contact us immediately at contact@duvergel.com so we can evaluate and provide a solution.

Non-Returnable Items

We do not accept returns for:

• Customized or made-to-order products.
• Coffee or other perishable products.
• Sale items or gift cards.

Exchanges

We do not process physical exchanges. If your return is approved, you can place a new, separate order for the product you want.

Refunds

Once your return is approved and the item is received (if applicable), you will receive a refund to your original payment method within 10 business days. The time it takes to appear depends on your bank or card provider.

If more than 15 business days have passed since the refund was approved and you have not received it, please contact us at contact@duvergel.com